English
עבריתIkea- Optimization in the Service Organization
Complete optimization of the entire service organization including the Contact Center, Store interfaces and Back-Office.
Case Studies: Consulting For Technology Deployment
Municipality of Tel Aviv - Service Level Improvement-Telephony Channel
Detailed design and project management as a system integrator for replacing the Contact Center
Tel Aviv Medical Center (Ichilov)-Implementation & Mgmnt of Service Supporting Systems
Implementation and assimilation of service support systems in the Appointments center
Arkia-Sales and Service Contact Centers
Complete optimization of sales and service centers. The project was carried out for "Tikshuv" the outsourcing company for Arkia.
Isracard- Contact Center
Project management as the system integrator for replacing the Contact Center System