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עבריתMtel (Bulgaria)- Setup of the Contact Center System
Setup of a new contact center system as a consultant.
Case Studies: Consulting For Technology Deployment
XFONE 018 – In sourcing of the Sales and Service Organization
Taking full responsibility for the on-site operating of the Customer service contact centers.
RRsat-Sales and Service Organization Re-Engineering
Cross functional process reengineering project to serve as the basis for the implementation of a cross organizational CRM solution.
Open University-Setup of Centralized Inquiries Organization
Setup of a centralized Inquiries contact center to handle all potential students.