Case Studies: Communication Service Providers

Vodafone (UK)-Amdocs-ROI Project for CRM process for Contact Centers

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Telkomsel (SingTel) Indonesia-Amdocs-New MultiChannel Contact Center

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Mtel (Bulgaria)- Setup of the Contact Center System

Setup of a new contact center system as a consultant.

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NICE-Orange: Design & deployment of a Speech Analytics Solution

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XFONE 018 – In sourcing of the Sales and Service Organization

Taking full responsibility for the on-site operating of the Customer service contact centers.

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Delivering Customer Experience