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עבריתPoalim Bank-Online Banking-Poalim Online
Technology consulting and detailed design for "Poalim Online" and "Poalim Mishkan" major contact center project.
Case Studies: Finance
Mizrahi Tfahot Bank-Setup the Video Contact Center as part of the Contact Center
Project Management for setting up a unique and innovative video based contact center.
Visa Cal-Setup of a Contact Center for new Revolving Credit Card
Turn Key project for setting up a new contact center to sell and service a new and revolutionary (at the time) revolving credit card.
Isracard- Contact Center
Project management as the system integrator for replacing the Contact Center System
Isracard- Re-Organization of Sales and Service Department of the Commercial Group
Complete optimization of the Sales and Service force of the Commerial Department which services business customers