On-site Operation Packages includes the setup of the sale/service contact centers and after setup or upgrade (Performance enhancement) taking full responsibility of customer site for all customer relations activities and operations.
Solver's operation packages provide comprehensive response to all contact center and customer relations needs and activities (sales and service). These include consulting, implementation, project management, integration, personnel training and daily operations.
Each package provides a complete solution that includes the following phases:

• Analysis and concept development - Analysis, gap analysis, solution concept development with recommendations and implementation work plan.
• Conceptual Plan - Presentation of a conceptual plan and construction of a work plan for the entire process.
• Performance Indicators - KPI's definition for performance improvement.
• Deployment - Actual setup or upgrade of the contact Center including team recruitment, training and management.
• Assimilation - Assimilation of the business process and required knowledge.
• Operations - Ongoing operations and continuous performance improvement.