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עבריתRRsat-Sales and Service Organization Re-Engineering
Cross functional process reengineering project to serve as the basis for the implementation of a cross organizational CRM solution.
Case Studies: Consulting For Business Deployment
Open University-Setup of Centralized Inquiries Organization
Setup of a centralized Inquiries contact center to handle all potential students.
Ikea- Optimization in the Service Organization
Complete optimization of the entire service organization including the Contact Center, Store interfaces and Back-Office.
Municipality of Tel Aviv - Service Level Improvement-Telephony Channel
Detailed design and project management as a system integrator for replacing the Contact Center
Arkia-Sales and Service Contact Centers
Complete optimization of sales and service centers. The project was carried out for "Tikshuv" the outsourcing company for Arkia.