The category of Consulting and Project Management for Business Deployment includes 20 different specific packages that address 360 degrees of the business aspects of Customer Relationship Management for any organization.
As a basic and fundamental philosophy in Solver's products and services, each of 20 work package provides a complete solution that includes the following phases:
- Analysis and concept development - Analysis, gap analysis, solution concept development, recommendations and work plan for implementation
- Deployment - The actual project implementation.
- Project Management - Management methodology for project implementation package with specific tasks.
- Quality Control and Monitoring - Methodology for Quality Control package with specific Quality Control tools.
- Assimilation - Methodology for assimilation with specific assimilation tools to verify assimilation quality.
Packages
- Plan, Design and Implement Combined Sales & Service Contact Center
- Plan, Design and Implement Combined Sales & Service Contact Center including the Back Office
- Plan, Design and Implement Combined Sales & Service Contact Center including the Back Office and Field Force
- Plan, Design and Implement Combined Sales & Service Contact Center including the Back Office and Branches
- Multi-Channel Package
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