The Consulting and Project management for Technology deployment includes a set of complete packages covering all necessary technology solutions for Customer Relationship Management for contact centers for any organization.

• Contact Centre and CTI solutions
• Multi-Channel solutions
• Self-service and ASR solutions
• E Response solutions
• Back Office routing solutions
• CRM solutions - Sales Force, Customer Service, Field Force
• Quality management solutions
• Speech analytics solutions
• Knowledge management solutions
• Workforce management solutions

Each Technology Deployment Consulting package covers the entire project life cycle and includes the following phases:
Analysis and Process Reengineering

• Assessment and Preliminary Design
• Gap analysis and high level solution design

SOW – Scope Of Work

• Requirements document and detailed design as part of the solution selection
• Conversion of the SOW into RFP to allow clear selection process of best solution
• Selection Criteria for the most appropriate solution

Proof Of Concept (POC)

• Planning Pilot (POC) to prove solution feasibility

Project Management

• Project management for all phases and components (PMO, requirements documentation, specification documents, test documents, data conversion design, DRP planning)

Tests

• Conduct Manual and Automated testing

Training and assimilation

• Solution assimilation and end-users and super users training