Technology Solution Integration Packages include both solution selection consulting as well as implementation as the Solution Integrator. There are 7 complete packages covering all the necessary technology solutions applicable to Customer Relationship Management for contact centers for any organization.
Each package covers the implementation and deployment with full responsibility as an integrator. Responsibility starts with requirements definition through full implementation responsibility and ends with after production service. With this approach Solver also brings objectivity and responsibility. These advantages are achieved as a result of selecting with the customer the solution that best fits customer's requirements and obtaining the customer commitment for the implementation.

Objectivity with Responsibility
Solver takes responsibility and successfully implements a variety of technologies. The Company is not held hostage by any vendor – permitting best solution match for the organization. The Company has no commitment to any technology or vendor, yet, consistently provided better implementations and outperformed System Integrators that are the vendors' representatives.

Project Management
Project management of Implementation and integration covers all phases and components (PMO, requirements documentation, specification documents, test documents, data conversion plan and alternative site design in case of disaster-DRP)
Implementation and integration covers based on specific needs the following areas:

• Contact Center and CTI solutions
• Multi-Channel solutions
• Self-service and ASR solutions
• E Response solutions
• Back Office routing solutions
• CRM solutions - Sales Force, Customer Service and Field Force
• Quality management solutions
• Speech analytics solutions
• Knowledge management solutions
• Workforce management solutions