Vered Goldberger  Project Management Delivery And PMO

  • Over 10 years of extensive experience in managing large scale projects in this field.
  • Wide experiences in process analysis of Contact Centers.
  • Vast experience in designing operational indicators for Contact Centers operation (KPI's).
  • Extensive knowledge and experience in call centre Quality Management solutions and related methodology.
  • Training and documentation expert.
  • Deep knowledge and experience in technological solutions for Contact Centers and CTI systems.
  • Extensive Hands On experience in Implementation training and assimilation in the following Technologies: Nice Perform, Genesys, Nortel Symposium, and Tadiran Composit.