Dany Ray  Project Mgr Solution Integration & Process Reengineering

  • MBA in Business & Marketing and BSEE in Telecommunication with Over 25 years of experience in the Industrial & Consumer Electronics and Telecom industries, including management of direct sales and customer service operations.
  • High level of enthusiasm and result-oriented action and proven track record for delivering results.
  • Over 8 years of experience in managing large CRM and CC projects.
  • Extensive experience in analysis and improvement of complex processes in contact centers
  • Dany's high level of communication skills in five languages helps bridge the cultural gaps associated with international trade.
  • Extensive knowhow in methodology and Process Reengineering toolsExpertise in design, assimilation and integration of customer relationship systems, CRM, QM, KM, Contact Centers, Mobile & Web applications, Multi Channel
  • Experience and pecific knowledge in global leading applications of CRM, QM, KM, Contact Centers,Mobile & Web applications, Multi Channel and more.