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- Over 13 years of extensive experience in this very specific field.
- Proven ability to use methodology & processes to successfully complete every assignment on-time and on-budget.
- Management, accompaniment and strategic consulting in large scale projects all around the globe.
- Knowledge and international expertise in implementing large scale and complex projects.
- Vast experience in leading integration projects for sales and service contact centers.
- Extensive proven expertise in the latest state-of-the-art technologies for Contact Centers.
- Wide expertise in tools and operational methods for Contact Centers.
- Unique ability to pinpoint the most important issues to deal with, in order to obtain maximum success in each and every project.